Cancelling and refunds: Apple or Stripe

Where to cancel and ask for a refund depends on where you subscribed.

Subscribed on iPhone (Apple) - Cancel on your iPhone: Settings > your name > Subscriptions > ShowSafe Pro > Cancel Subscription. You keep access until the end of the period you paid for. - Refunds for App Store purchases are decided by Apple, not by us. Ask at reportaproblem.apple.com. A refunded subscription ends straight away.

Subscribed on the web (card) - Sign in at the web app, open More > Settings > View Plan > Manage billing, and cancel there. You keep access until the end of the period you paid for. - For a refund, write to us from this page with the email on the account and we will look at it.

Deleting the app does not cancel an App Store subscription.

Still stuck? Write to [email protected] with the email you sign in with, or use Help inside the app. A person on our team will answer.